Are you having eye or vision problems?
Yes
Eye or vision problems
No
Eye or vision problems
How old are you?
Less than 4 years
Less than 4 years
4 years or older
4 years or older
Are you male or female?
- If you are transgender or nonbinary, choose the sex that matches the body parts (such as ovaries, testes, prostate, breasts, penis, or vagina) you now have in the area where you are having symptoms.
- If your symptoms aren’t related to those organs, you can choose the gender you identify with.
- If you have some organs of both sexes, you may need to go through this triage tool twice (once as "male" and once as "female"). This will make sure that the tool asks the right questions for you.
Have you had an eye injury within the past week?
Yes
Eye injury within past week
No
Eye injury within past week
Have you had any new vision changes?
These could include vision loss, double vision, or new trouble seeing clearly.
Did you have a sudden loss of vision?
A loss of vision means that you cannot see out of the eye or out of some part of the eye. The vision in that area is gone.
Do you still have vision loss?
Yes
Vision loss still present
No
Vision loss still present
Did the vision loss occur within the past day?
Yes
Vision loss occurred in the past day
No
Vision loss occurred in the past day
Are you having trouble seeing?
This means you are having new problems reading ordinary print or seeing things at a distance.
Have you had double vision?
Are you seeing double now?
Yes
Double vision now present
No
Double vision now present
Did the double vision occur within the past day?
Yes
Double vision occurred in the past day
No
Double vision occurred in the past day
Do you have any eye pain?
How bad is the pain on a scale of 0 to 10, if 0 is no pain and 10 is the worst pain you can imagine?
8 to 10: Severe pain
Severe eye pain
5 to 7: Moderate pain
Moderate eye pain
1 to 4: Mild pain
Mild eye pain
Do you have symptoms of a serious illness?
Yes
Symptoms of serious illness
No
Symptoms of serious illness
Does light make your eyes hurt?
Does the light hurt so much that you have trouble opening your eyes?
Yes
Hard to open eyes because of discomfort with light
No
Hard to open eyes because of discomfort with light
Have you noticed new floaters or an increasing number of floaters?
Floaters look like dark specks, strings, or cobwebs that float through the eye.
Yes
New or increasing floaters
No
New or increasing floaters
Was there a sudden shower of floaters?
Yes
Sudden shower of floaters
No
Sudden shower of floaters
Have you noticed flashes of light that are new or different from any you have had before?
Did the flashes of light start suddenly?
Yes
Sudden flashes of light
No
Sudden flashes of light
Does it feel like there is something in the eye?
This is worse than the eye feeling gritty or a little irritated. This actually may make it hard to keep the eye open.
Yes
Feels like something is in eye
No
Feels like something is in eye
Is it very hard or impossible to open the eye because of the discomfort?
Yes
Hard to open eye because of discomfort with feeling something in eye
No
Hard to open eye because of discomfort with feeling something in eye
Is there any redness in the part of the eye that's usually white?
This does not include a blood spot on the eye.
Yes
Redness in part of eye that's usually white
No
Redness in part of eye that's usually white
Has the eye been red for more than 24 hours?
Yes
Eye red for more than 24 hours
No
Eye red for more than 24 hours
Do you think the eyelid or the skin around the eye may be infected?
Symptoms could include redness, pus, increasing pain, or a lot of swelling. (A small bump or pimple on the eyelid, called a stye, usually is not a problem.) You might also have a fever.
Yes
Symptoms of infection around eye
No
Symptoms of infection around eye
Do you think you may have a fever?
Do you have diabetes or a weakened immune system?
What weakens the immune system in an
adult or older child may be different than in a
young child or baby.
Yes
Diabetes or immune problem
No
Diabetes or immune problem
Is there any pus coming from the area around the eye (not from the eye itself)?
Yes
Pus from area around eye
No
Pus from area around eye
Is there any blood in the eye?
This includes blood spots on the surface of the eye.
Yes
Blood spot or blood in eye
No
Blood spot or blood in eye
Is there any blood in the colored part of the eye?
Blood that is only in the white part of the eye is usually not as serious as blood in the colored part of the eye.
Yes
Blood is in colored part of eye
No
Blood is in colored part of eye
Does the blood cover more than one-fourth of the white part of the eye?
Yes
Blood covers more than one-fourth of white of the eye
No
Blood covers more than one-fourth of white of the eye
Do you have a sore on the eyeball?
Do you have a rash or any blisters near your eye?
Yes
Rash or blisters near eye
No
Rash or blisters near eye
Is there any pus or thick drainage coming from the eye (not from the skin around the eye)?
This does not include water or thin, watery drainage. Pus is thicker and may make the eyelids stick together.
Yes
Pus draining from eye
Have you had this type of drainage for more than 24 hours?
Yes
Drainage for more than 24 hours
No
Drainage for more than 24 hours
Does the white of the eye look yellow?
Yes
White of eye looks yellow
No
White of eye looks yellow
Do you think that a
medicine could be causing your eye problem?
Think about whether the problem started soon after you began using a new medicine or a higher dose of a medicine.
Yes
Medicine may be causing eye problem
No
Medicine may be causing eye problem
Do you have an eyelid problem?
This could be swelling, itching, or a bump in the eyelid.
Has the eyelid problem lasted for more than 2 days?
Yes
Eyelid problem for more than 2 days
No
Eyelid problem for more than 2 days
Are you having a contact lens problem?
Can you remove the contact lenses?
Yes
Able to remove contact lenses
No
Unable to remove contact lenses
Does removing the contact lenses make the eye problem better?
Yes
Removing contact lenses helps
No
Removing contact lenses helps
Has the size or shape of the pupil changed? (The pupil is the black center of the eye.)
Did the pupil changes occur during the past 2 days (48 hours)?
Yes
Pupil changes occurred during past 48 hours
No
Pupil changes occurred during past 48 hours
Are the eyes moving normally?
Examples of abnormal movement include the eyes not moving together or not looking in the same direction.
No
Eyes not moving normally
Is the problem with the eyes' movement a new problem that you have not noticed before?
Yes
Change in eye movement is new
No
Change in eye movement is new
Have you had eye problems for more than 2 weeks?
Yes
Eye problems for more than 2 weeks
No
Eye problems for more than 2 weeks
Many things can affect how your body responds to a symptom and what kind of care you may need. These include:
-
Your age. Babies and older adults tend to get sicker quicker.
-
Your overall health. If you have a condition such as diabetes, HIV, cancer, or heart disease, you may need to pay closer attention to certain symptoms and seek care sooner.
-
Medicines you take. Certain medicines, such as blood thinners (anticoagulants), medicines that suppress the immune system like steroids or chemotherapy, herbal remedies, or supplements can cause symptoms or make them worse.
-
Recent health events, such as surgery or injury. These kinds of events can cause symptoms afterwards or make them more serious.
-
Your health habits and lifestyle, such as eating and exercise habits, smoking, alcohol or drug use, sexual history, and travel.
Try Home Treatment
You have answered all the questions. Based on your answers, you may be able to take care of this problem at home.
- Try home treatment to relieve the symptoms.
- Call your doctor if symptoms get worse or you have any concerns (for example, if symptoms are not getting better as you would expect). You may need care sooner.
Pain in adults and older children
-
Severe pain (8 to 10): The pain is so bad that you can't stand it for more than a few hours, can't sleep, and can't do anything else except focus on the pain.
-
Moderate pain (5 to 7): The pain is bad enough to disrupt your normal activities and your sleep, but you can tolerate it for hours or days. Moderate can also mean pain that comes and goes even if it's severe when it's there.
-
Mild pain (1 to 4): You notice the pain, but it is not bad enough to disrupt your sleep or activities.
Pain in children under 3 years
It can be hard to tell how much pain a baby or toddler is in.
-
Severe pain (8 to 10): The pain is so bad that the baby cannot sleep, cannot get comfortable, and cries constantly no matter what you do. The baby may kick, make fists, or grimace.
-
Moderate pain (5 to 7): The baby is very fussy, clings to you a lot, and may have trouble sleeping but responds when you try to comfort him or her.
-
Mild pain (1 to 4): The baby is a little fussy and clings to you a little but responds when you try to comfort him or her.
Symptoms of serious illness may include:
- A severe headache.
- A stiff neck.
- Mental changes, such as feeling confused or much less alert.
- Extreme fatigue (to the point where it's hard for you to function).
- Shaking chills.
Symptoms of serious illness in a baby may include the following:
- The baby is limp and floppy like a rag doll.
- The baby doesn't respond at all to being held, touched, or talked to.
- The baby is hard to wake up.
Many prescription and nonprescription medicines can cause eye problems or changes in vision. A few examples are:
- Antihistamines.
- Some antidepressants (tricyclic antidepressants).
- Erection medicines.
- Medicines for bladder control problems (anticholinergics).
- Medicines (called blood thinners) that prevent blood clots.
- Any kind of medicine that you put in your eye.
Certain health conditions and medicines weaken the immune system's ability to fight off infection and illness. Some examples in adults are:
- Diseases such as diabetes, cancer, heart disease, and HIV/AIDS.
- Long-term alcohol and drug problems.
- Steroid medicines, which may be used to treat a variety of conditions.
- Chemotherapy and radiation therapy for cancer.
- Other medicines used to treat autoimmune disease.
- Medicines taken after organ transplant.
- Not having a spleen.
Certain health conditions and medicines weaken the immune system's ability to fight off infection and illness. Some examples in children are:
- Diseases such as diabetes, cystic fibrosis, sickle cell disease, and congenital heart disease.
- Steroid medicines, which are used to treat a variety of conditions.
- Medicines taken after organ transplant.
- Chemotherapy and radiation therapy for cancer.
- Not having a spleen.
Symptoms of a stroke may include:
- Sudden numbness, tingling, weakness, or paralysis in your face, arm, or leg, especially on only one side of your body.
- Sudden vision changes.
- Sudden trouble speaking.
- Sudden confusion or trouble understanding simple statements.
- Sudden problems with walking or balance.
- A sudden, severe headache that is different from past headaches.
Seek Care Today
Based on your answers, you may need care soon. The problem probably will not get better without medical care.
- Call your doctor or telehealth provider today to discuss the symptoms and arrange for care.
- If you cannot reach your doctor or telehealth provider or you don't have one, seek care today.
- If it is evening, watch the symptoms and seek care in the morning.
- If the symptoms get worse, seek care sooner.
What are your options for medical care?
Today your options for where to get your medical care are greater than ever before. You may not even have to leave your home to get the care you want and need. You can choose based on what your health problem is and what works best for you.
-
Telehealth is a video call with a health care provider. It can be a convenient way to get medical advice or treatment. Some insurers provide access to telehealth that may be available 24 hours a day. Telehealth for less serious problems may cost less and be faster than in-person clinic visits.
-
Urgent care and retail clinics are options if you don't have a doctor, you can't or don't want to wait to see your own doctor, or a telehealth visit can’t treat the problem.
-
Virtual care from your primary provider or a telehealth service can be delivered through your smartphone, computer, or tablet.
Seek Care Now
Based on your answers, you may need care right away. The problem is likely to get worse without medical care.
- Call your doctor now to discuss the symptoms and arrange for care.
- If you cannot reach your doctor or you don't have one, seek care in the next hour.
- You do not need to call an ambulance unless:
- You cannot travel safely either by driving yourself or by having someone else drive you.
- You are in an area where heavy traffic or other problems may slow you down.
Make an Appointment
Based on your answers, the problem may not improve without medical care.
- Make an appointment to see your doctor in the next 1 to 2 weeks, or contact your telehealth provider.
- If appropriate, try home treatment while you are waiting for the appointment.
- If symptoms get worse or you have any concerns, call your doctor or telehealth provider. You may need care sooner.
What are your options for medical care?
Today your options for where to get your medical care are greater than ever before. You may not even have to leave your home to get the care you want and need. You can choose based on what your health problem is and what works best for you.
-
Telehealth is a video call with a health care provider. It can be a convenient way to get medical advice or treatment. Some insurers provide access to telehealth that may be available 24 hours a day. Telehealth for less serious problems may cost less and be faster than in-person clinic visits.
-
Urgent care and retail clinics are options if you don't have a doctor, you can't or don't want to wait to see your own doctor, or a telehealth visit can’t treat the problem.
-
Virtual care from your primary provider or a telehealth service can be delivered through your smartphone, computer, or tablet.
Call 911 Now
Based on your answers, you need emergency care.
Call 911 or other emergency services now.
Sometimes people don't want to call 911. They may think that their symptoms aren't serious or that they can just get someone else to drive them. Or they might be concerned about the cost. But based on your answers, the safest and quickest way for you to get the care you need is to call 911 for medical transport to the hospital.
Eye Injuries